The policy of our company is the highest specialization in their fields of expertise, providing dedicated resources and profiled in each operating area to support our customers as long as still specialist.
«B2C» service is dedicated to the forwarding and handling of consumer goods for domestic and international distribution.
Thanks to the specialization of our software package, we are able to recieve and handle multiple orders, update the status of the goods in the distribution phase with an exchange of all data thru Web Service and/or FTP.
Our specialized logistics department is able to control the orders at the moment of preparation and to coordinate the transportation needs of each single shipment in total autonomy and in totally automated way, with daily precise and ontime updating the orders that have been shipped and the relative stocks remaining on hand in our warehouse.
This service enables to handle in an integrated mode all the processes of preparation and forwarding, adapting to any and all opertational interfaces and in so doing resulting as flexible to the various needs.
In detail all the possibilities offered by our E-COMMERCE 360 Service:
«Pick&Pack» - The possibility to store and pack/prepare orders daily that are received/transmitted by 1200 am.
«Dedicated Customer Service» - Personnel specialized in management of typical problems related to e-commerce, constant updates on transit status, opening of an exclusive email address dedicated to privileged communication of all operational information necessary for the routing and monitoring of the shipments.
«Software 360» - Our software system was specifically studied for the management of e-commerce service, this software forsees the possibility to activate various specialized functions, such as: sending SMS and/or Emails as prealerts to consignees, both at the time of departure and also at the time of eventual non delivery by the destination branch, automated communication of problems to our personnel during the delivery, daily reports of the distribution performances and of all shipments in transit mode, the monitoring of shipments at moment of money collection and automated audit of cods collected.
«COD» - Possibility to handle shipments on COD basis both in domestic and international* destinations, with refund of amounts collected on weekly bases.
«One Price!» - Competitive rates, comprehensive of all the activities. This is to give the possibility to verify costs with the maximum transparency, E-Commerce 360 service provides an all-inclusive tariff without any additional charges and/or cost add-ons.
* List of international destinations where our service for COD is available at Sales Management office.
The express international service enables to ship envelopes and packages to over 200 countries, handeling the pick ups directly at your domicile and in total respect of your necessities.
All of the shipments are monitored within our computer systems that, connectis the entire network and allows us to visualize and verify in each phase of the transportation, in depth details up to final delivery information such as date, time and the recipients’ signature, in an automated way and direclty on our website.
Express Priority h24.
Express Special Service
Global Express Saving
Express Value Africa & Middle East
Our express domestic service delivers all your shipments to Italian destinations with transit times of 24/48 hrs to all major cities and capitals of provinces.
Tracking of each shipment is available on our “Track & Trace Domestic” area of our website.
Our Express domestic service also specializes in direct and dedicated transport, putting at your disposal our specialized staff of customer services personell that are able to offer personalized and flexible alternative services for the more complex, urgent and delicate shipments with the support of dedicated fleet of vans, cars, and drivers.
AIR EXPRESS is a IATA Cargo Agent and a Regulated ENAC Agent for air cargo transportation, and stands as a major player in the Italian territory as forwarding agent, specializing in emerging markets such as Africa and ex CIS Republics.
The experience of our personell and the our presence at the most important airports and ports in Italy allows us to offer a personalized service both for exports and imports with the most detailed care of the goods as well as expertize in customs assistance for both import and export customs operations.
Air Cargo Services
Johannesburg - Kampala - Accra - Dar Es Salam - Amman - Dubai - Doha - Jeddah - Riyadh - Bahrain - Almaty - Tblisi - Hong Kong - Africa - Middle & Far East
Durban - Aqaba - Dubai - Bahrain - Doha - Hong Kong - Taipei - FCL & LCL
Services with care
- Door to Door services
- Direct shipments and Carnet ATA
- Consolidations 4 times a week with direct Cathay Pacifc flights
- Goods paletized in our own hub guarantees security
- COD services
- CITES shipments and formalities
- Clearances and docuementaion (L/C)
- Options for pick up and delivery of goods to and from airports to final destination
- Time definete deliveries
- Insurance available
- Personalized assistance up to customers’ doorstep
Housing e Stock Service in a protected and dedicated area
Pick & Packing personilized to the customer by offering specific packaging material for each product
Handling of orders with dedicated software or with a point to point connection
Thanks to its own fleet of trucks EDT can connect daily and on direct basis the Italian provinces of Lombardy, Piemonte, Triveneto and Emilia Romagna.
Adding to these direct lines, the use of specialized partners also allows us to offer connections to the major European destinations with the maximum of efficiency and optimization of distribution.